This page shows you how to buy a token pack when you need more tokens before your plan's next refill. You can buy on the GGAB website or in the app, and the tokens land in the same balance either way.

Before you buyLink to this section

• You need an active membership. Without one, the website sends you to Billing and the app to its membership screen, so the token shop is out of reach. If yours has ended, see Coming back.
• A pack doesn't change your plan. It adds tokens on top, and your plan keeps refilling as normal.
• Packs aren't refundable once the tokens reach your balance.

On the webLink to this section

1. Click Tokens at the bottom of the left sidebar. It shows your current balance.
2. Under Buy more tokens, pick a pack and click Buy. Each pack shows its price, how many tokens it holds and roughly how many minutes of automatic tracking that covers.
3. Checkout opens on Stripe, our payment provider. Pay there.
4. You land back on Tokens with a note that your purchase is complete. The new tokens show under Purchased. The sidebar balance can take a few seconds to catch up.

Packs on the website come in 5,000, 22,000 and 50,000 tokens.

If you leave checkout without paying, the Tokens page tells you checkout was cancelled and nothing was charged. If a pack says its price is unavailable, refresh the page. You can't buy a pack until its price shows.

In the appLink to this section

1. Open the menu and tap Settings at the bottom, or tap the Tokens box just above it.
2. In the Membership section, find Top up. Each pack shows how many tokens it holds and its price from the App Store or Google Play.
3. Tap a pack and confirm the purchase in the App Store or Google Play sheet.
4. Wait a few seconds. Your new total shows on the Tokens row.

Apple or Google takes the payment. The tokens go to your GGAB account, so they're in your balance on the website too.

If the purchase fails, the app tells you it didn't go through, with the reason. If you paid and the tokens never arrive, contact us from the Contact page.

Where bought tokens goLink to this section

Your balance has three parts. The Tokens page on the website shows them as:

• Free: your plan tokens, added each billing period. The app menu calls these Monthly.
• Bonus: tokens from signing up, referrals and support.
• Purchased: tokens you bought, on the website or in the app.

Bought tokens stack. Each pack adds to what you already have, and purchased tokens never expire.

Which tokens get spent firstLink to this section

We spend your plan tokens first, then bonus tokens, then purchased tokens. So a pack you buy waits until you've used up your plan and bonus tokens.

If your membership endsLink to this section

Tokens you bought stay on your account, but you can't spend them until you subscribe again. See What happens next.

On a Coach planLink to this section

Tokens you buy go into your coach pool, the same balance your athletes on your plan draw from when they use tokens.

Related guidesLink to this section

• What tracking and questions cost: Automatic Tracking and Tokens
• How many tokens each plan includes: Account, Billing, and Privacy
• Moving between monthly and yearly billing: How to switch your GGAB membership between monthly and yearly